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Monday, April 16, 2007

bank of ireland

I'm just sitting here, waiting and watching the clock. I'm waiting for 1am to come around.

I need to contact my Bank. Bank of Ireland in Carrigaline. The problem with being here in Canada is that to get in touch with any business at home requires you to stay up until the wee hours of the morning.

I just checked out the Bank of Ireland Website and it turns out my branch isn't open until 10am (2am Canada time)! Just brilliant! Banks in Ireland are really a joke. How come they manage to stay stuck in the stone age. This is 2007. Take this for example:

Earlier this year I wanted to change my billing address to Canada so I could buy stuff on-line and get it sent to my billing address here in Canada. Like buying iPods or other things off websites. My branch told me that I had to submit this request in writing. An email wouldn't do. A fax wouldn't do. I had to write the request in a letter and post it. Taking the 2 weeks for it to get to Ireland and another 2 weeks to process it, I felt it wasn't worth it. Especially since I'll only be changing it back about now.

Another example: My friends are with AIB. They offer their on-line customers the ability to transfer funds to an international account, so they could send themselves money over the web, no worries. Bank of Ireland on the other hand... "Sorry, we don't do things like that on-line". The request has to be written and posted into the branch. They can then transfer the amount once they confirm that it is you making the request (this process made harder considerably as I'm about 7,000Km away). Repeat as necessary for each transaction.

Why is the Irish banking sector so power happy and feel they can do what they want? They have banking 365, but all their operators seem to like referring me to my branch to answer questions. So going back to the opening times; they are open 36 out of 168 hours a week (21% of the week)! Opening at 10am gives all their employees a lovely lie-in and they can avoid the rush-hour traffic. Then closing at 4pm must really cut into their drinking time down the pub, after all they don't have to be back at work until 10am the next morning!

When I get home I'll be considering moving my SSIA money to anywhere else but there! Not a happy camper here.

Thankfully I have my new addiction to Desktop Tower Defence to keep me company for the next hour thanks to Ambrand... ya bastard!